Privacy Policy

Effective Date: June 18, 2025

This Privacy Policy describes how Hellstar (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://hellstarwear.com (the “Site”). As the manufacturer and direct seller of Hellstar apparel, we are committed to protecting your privacy and handling your data with care.

1. Information We Collect:
We collect various types of information from you to provide and improve our services, fulfill your orders, and enhance your shopping experience.

A. Information You Provide Directly:

Contact Information: Name, email address, phone number (collected during account creation, checkout, or when you contact us).
Shipping & Billing Information: Full physical address (street, city, state, zip code) for order fulfillment and billing purposes.
Account Information: Username and password if you create an account on our Site.
Order Information: Details of the products you purchase, your order history, and order IDs.
Communications: Records of your interactions with our customer service via email, phone, or live chat.

B. Information Collected Automatically (via WooCommerce, Cookies, and Google Analytics):
When you visit our Site, certain information is automatically collected, primarily through the use of cookies and analytics tools. This includes:

Device and Usage Information: Your IP address, browser type, operating system, pages viewed, products viewed, time spent on pages, site search queries, and referral sources.
Location Data: Approximate geographical location derived from your IP address.
Technical Identifiers: Unique identifiers for users and sessions, stored in first-party cookies.
Event Data: Interactions with the site such as adding items to cart, initiating checkout, and completing a purchase.

C. Information from Third-Party Processors (Stripe):
When you make a purchase, your payment is processed securely by Stripe. While we do not directly store your raw payment card details (like full credit card numbers), Stripe processes:

Payment Information: Credit/debit card numbers (in tokenized form), expiration dates, CVC/CVV codes.
Billing Information: Name and billing address associated with your payment method.
Transaction Details: Amount, date, and time of purchase.

2. How We Use Your Information:
We use the collected information for the following purposes:

Order Fulfillment: To process your purchases, confirm your orders, ship products, and manage returns and refunds.
Customer Service: To respond to your inquiries, provide support, and resolve issues.
Account Management: To manage your account, provide access to your order history, and facilitate future purchases.
Website Improvement: To understand how users interact with our Site, analyze trends, and improve website functionality and user experience.
Marketing and Advertising:
To send you promotional emails about our products, special offers, and updates, based on your consent or legitimate interest (you can opt-out at any time).
We use Google Analytics for advertising features, including remarketing and Google Signals for personalized ads. This allows us to show you relevant advertisements on other websites and platforms based on your Browse activity on our Site.
Security and Fraud Prevention: To detect and prevent fraudulent transactions and protect the security of our Site and our customers.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information:
We do not sell your personal information. We may share your information with third parties only in the following limited circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating our business, such as:
Stripe: For secure payment processing.
USPS: For shipping and delivery of your orders.
Google Analytics: For website analytics and advertising purposes (data is largely anonymized).
Other essential service providers (e.g., website hosting, email marketing platforms, if used).
Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe it’s necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies:
Our Site uses cookies and similar tracking technologies to enhance your Browse experience, analyze site usage, and support our marketing efforts.

What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.
Your Cookie Choices: We use a cookie consent banner to allow you to manage your cookie preferences when you first visit our site. You can accept or decline various categories of cookies (e.g., strictly necessary, analytics, marketing). You can usually modify your browser settings to decline cookies or notify you when a cookie is being placed. However, disabling cookies may affect the functionality of our Site.

5. Your Rights & Choices:

Access and Correction: You have the right to access and update your personal information by logging into your account or by contacting us.
Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe link in those emails.
Google Analytics Opt-Out: You can opt out of Google Analytics tracking by visiting the Google Analytics Opt-Out Browser Add-on page.
Do Not Track: We do not currently respond to “Do Not Track” signals.

6. Data Security:
We implement reasonable security measures, including SSL encryption (HTTPS), to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is entirely secure, and we cannot guarantee absolute security of your data.

7. Children’s Privacy:
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

8. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our Site with a revised “Effective Date.”

9. Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@hellstarwear.com
Phone: +16283147649 (Monday-Friday, 9:00 AM – 5:00 PM PT)
Live Chat: Available 24/7 on https://hellstarwear.com
Address: Brooklyn Turner 13547 George Ct Chino California 91710 United States