Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you’ll find answers to the most common questions about Hellstar products, ordering, shipping, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to Contact Us.
General Questions
Q: What is Hellstar? A: Hellstar is an apparel brand where we design and manufacture all our branded products. We are dedicated to providing high-quality, authentic apparel directly to our customers.
Q: Are your products authentic? A: Yes, as the manufacturer and brand owner, all Hellstar products sold on our official website are 100% authentic and brand new. Many of our products also come with NFC tags for enhanced authenticity verification.
Q: How can I be sure the website is secure? A: Your security is our top priority. Our entire website, especially all checkout and personal information pages, is secured with SSL (HTTPS) encryption. This means all data exchanged between your browser and our server is encrypted and protected. We use Stripe for payment processing, ensuring your payment information is handled securely.
Product Information
Q: What types of products does Hellstar sell? A: We specialize in high-quality apparel, including hoodies, t-shirts, tracksuits, shorts, and more.
Q: Are all your products new? A: Yes, all products sold on https://hellstarwear.com are brand new and come directly from our manufacturing facilities.
Q: Do your products have UPCs or other barcodes? A: As the direct manufacturer of our unique Hellstar brand, our products do not typically have traditional UPCs (GTINs). However, each product is identified by a unique Manufacturer Part Number (MPN), such as HS-HOODIE-001, which allows us to track and manage our inventory efficiently.
Orders & Payments
Q: What payment methods do you accept? A: We accept all major credit cards processed securely through Stripe, including Visa, Mastercard, American Express, and Discover.
Q: Can I change or cancel my order after it’s been placed? A: Our order processing begins quickly to ensure fast delivery. If you need to change or cancel an order, please contact our Customer Service immediately at support@hellstarwear.com or call +16283147649 during business hours. While we cannot guarantee changes or cancellations once an order is in processing, we will do our best to accommodate your request.
Q: Will I receive an order confirmation? A: Yes, you will receive an order confirmation email shortly after placing your order. Please check your spam or junk folder if you don’t see it within a few minutes.
Shipping & Delivery
Q: How much does shipping cost? A: We are pleased to offer free standard shipping on all orders placed on https://hellstarwear.com!
Q: What are your shipping times? A: Orders are typically processed and dispatched within 1-2 business days. Once shipped, standard delivery via USPS usually takes 3-5 business days. Please note that these are estimates, and actual delivery times may vary due to carrier delays or other unforeseen circumstances.
Q: What shipping carrier do you use? A: We use USPS for all our standard shipments.
Q: Do you ship internationally or to all US states/territories? A: Currently, Hellstar ships only within the continental United States. We are unable to ship to:
- APO/FPO addresses
- Hawaii
- Alaska
- All U.S. Territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands)
Q: How can I track my order? A: Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your package directly on the USPS website.
Q: What if my package is lost or damaged? A: If your package is lost in transit or arrives damaged, please contact our Customer Service immediately at support@hellstarwear.com or +16283147649. We will assist you in resolving the issue with the shipping carrier.
Returns & Refunds
Q: What is your return policy? A: You have 30 calendar days from the date your order is delivered to initiate a return. Items must be new, unused, unworn, unwashed, with original tags attached, and in original packaging to be eligible for a full refund to your original payment method. For detailed information, please refer to our full Return and Refund Policy.
Q: Who pays for return shipping? A: Hellstar will cover the cost of return shipping if the return is due to a defect or an error on our part (e.g., wrong item/size shipped). If the return is due to customer remorse (e.g., change of mind), the customer is responsible for the return shipping cost.
Q: Do you charge restocking fees? A: No, we do not charge any restocking fees for eligible returns.
Q: How long does it take to process a refund? A: Once we receive and inspect your returned item, refunds are typically processed and appear in your original payment account within 3-5 business days.
Q: How do I initiate a return? A: To initiate a return, please contact our Customer Service team at support@hellstarwear.com or +16283147649. You will need to provide your Order ID, and if eligible, we will provide you with a return shipping label and instructions.
Privacy & Security
Q: How do you protect my personal information? A: We take your privacy seriously. We use SSL encryption (HTTPS) across our entire site to protect your data. We collect only the information necessary to process your orders and improve your shopping experience, as detailed in our Privacy Policy. We do not sell your personal information.
Q: Do you use cookies? A: Yes, like most websites, we use cookies to enhance your Browse experience, analyze site usage, and support our marketing efforts. We utilize a cookie consent banner that allows you to manage your preferences. You can learn more in our Privacy Policy.
Q: Can I opt-out of tracking or marketing emails? A: Yes. You can opt out of receiving promotional emails by clicking the “unsubscribe” link at the bottom of any marketing email. For Google Analytics tracking, you can opt out by visiting the Google Analytics Opt-Out Browser Add-on page.
Contact Us
Q: How can I contact Hellstar customer service? A: You can reach us via:
- Email: support@hellstarwear.com (response within 24 hours)
- Phone: +16283147649 (Monday-Friday, 9:00 AM – 5:00 PM PT)
- Live Chat: Available 24/7 on https://hellstarwear.com
- Our full contact details and an online contact form are available on our Contact Us page.
